Back To FAQ List- The Seller should ensure their WHOIS information is up to date so the check can be sent to the correct person or organization. The Seller has 3 business days after the date of sale to update the WHOIS information.
- After all required steps have been completed by the Buyer and Seller, Network Solutions will transfer the domain name to the Buyer. No other action is required.
General Questions
What is Certified Offer Service?
What makes an offer certified?
Why is the offer period limited to 10 days?
Can the Buyer or Seller make a counter offer?
What is the minimum acceptable price?
What is the Value Assessment?
Buyer's Questions
What domain names are eligible for the Certified Offer Service?
Can I revoke my offer?
How will I know the status of my offer?
What happens when my offer is accepted?
What is the 5% transaction fee for?
How long does it take to get a domain name once an offer has been accepted?
Can I pay the accepted offer amount and 5% transaction fee using
another payment method?
What if my credit card doesn't have enough funds or has a low credit
limit?
After the offer is accepted, can I transfer the domain name to another Registrar?
Can you transfer the domain into an account I already have with Network Solutions?
What if the Seller does not respond by the Offer Expires date?
Seller's Questions
Do I have to pay anything to Network Solutions to sell my domain
name?
How do I check on the status of an offer I made to the Buyer?
Why do I have to remove WHOIS privacy service?
Where do you send my money and
when do I get the check?
What if I want payment made to someone other than the domain name
registrant listed in WHOIS?
What if my contact information in WHOIS was incorrect at the time of
sale?
Can I receive my money by wire transfer or other method?
What if I was not able to respond to the email by the Offer Expires date?
Domain Name Transfer Questions
How does the transfer process work?
How does the free transfer and additional year work?
What is the transfer process for the buyer?
What is the transfer process for the seller?
What if the domain name transfer is not successful?
More Transfer Questions
What is Certified Offer Service?
Certified Offer Service is a unique service provided by Network
Solutions that lets you try to buy an already registered domain
name ending .com, .net, .org, .biz, .info, .us and .us.com
extensions. Network Solutions will immediately send your offer to the Seller via email. The Seller has 10 days to respond to the offer.
What makes an offer certified?
The offer is certified because funds to purchase the domain name are
pre-authorized on the Buyer's credit card or pre-approved credit limit.
Why is the offer period limited to 10 days?
The offer is limited to 10 days so the Buyer can quickly determine
whether the domain name can be purchased. Through the Certified Offer Service, the Buyer agrees to keep the offer
valid for a period of 10 days or until the Seller Responds. The Seller may respond at any time
during this period.
Can the Buyer or Seller make a counter offer?
Through the Certified Offer Service, the Buyer agrees to keep the offer valid for a period of 10 days. The Seller may
respond at any time during this period. The Seller can respond by rejecting the Buyer's
offer and then propose to sell the domain name to the Buyer for a minimum
acceptable price. The Buyer has one opportunity to
make a counter offer. This process encourages serious offers and
enables a buyer to find out quickly whether a desired domain name
may be obtained.
What is the minimum acceptable price?
When presented with the Buyer's offer, the Seller has the option to
accept, reject or propose a minimum acceptable price. The minimum
acceptable price is the minimum price the Seller is willing to take
in order to sell the domain name to the Buyer. The Seller can name a
price up to $25,000 USD. When the Seller proposes to the Buyer a
minimum acceptable price, the Buyer's initial offer is no longer valid and
the Buyer will have 10 days to accept, reject, or propose a counter offer to the Seller's offer.
What is the Value Assessment?
Network Solutions
exclusive Free Value Assessment can help Buyers determine an offer
price. The value assessment uses a proprietary rating system to
provide an estimated market value range based on different criteria
such as Traffic Ranking, Word Relevance,
Domain Name Length, Live Website, and Domain Extension. The
value assessment is intended as a helpful service only. The value of
a domain name depends on many factors and is unique to each person.
You may have to offer more than the assessed value to get the Seller
to sell the domain name. Network Solutions does not control the
Seller's decision to sell and we cannot guarantee that any offer
will be accepted.
What domain names are eligible for the Certified Offer Service?
The following domain extensions are supported: .com, .net, .org, .biz, .info, .us and .us.com. International Domain Names (IDNs) are not eligible for the Certified Offer Service.
Can I revoke my offer?
No, under the terms of the Certified Offer Service, you agree that your offer is binding and that the offer will not be revoked.
How will I know the status of my offer?
You will receive an email update each day for 10 days or until
there is a response from the Seller. You will be notified
immediately if your offer is accepted or rejected.
What happens when my offer is accepted?
When an offer is accepted you will be notified via e-mail. If you are not a Partner and your offer is between $5000.00 - $25,000.00 you will be required to send Network Solutions ® a wire transfer for the offer amount. If your offer amount is between $100.00 - $4,999.00 your credit card will be charged the entire amount of the accepted offer plus a 5% transaction fee. If you are a Partner, your Partner account will be charged the entire amount of the accepted offer plus a 5% transaction fee.
What is the 5% transaction fee for?
For all successful Certified Offer Service transactions, Network
Solutions will charge the Buyer a 5% transaction fee based on the
final offer price agreed upon by both parties. The transaction fee
covers credit card and processing costs.
How long does it take to get a domain name once an offer has been accepted?
Network Solutions will begin the process of transferring the domain name into your Network Solutions account which you created
or logged into at the time you submitted the certified offer.
The transfer process may take up to 14-days once the offer has been accepted.
Can I pay the accepted offer amount and 5%
transaction fee using another payment method?
If you are not a Partner and your offer amount is between $5000.00 - $25,000.00 you will be required to send Network Solutions ® a wire transfer for the offer amount. If your offer amount is between $100.00 - $4,999.00 you must submit payment via credit card and your credit card will be charged the entire amount of the accepted offer plus a 5% transaction fee. For non Partners, no other form of payment is accepted other than credit card for offers between $100.00 - $4,999.00.
If you have a Partner account with Network Solutions, you can login to your Partner Portal and make a credit card payment or send Network Solutions a wire transfer or check payment for the offer amount to be posted to your Partner Account. The entire offer amount and 5% transaction fee will be charged to your Partner Account only.
What if my credit card doesn't have
enough funds or has a low credit limit?
Check with your credit card bank to
determine your credit card limit. You will want to ensure you use a
credit card that can accept charges associated with the Certified
Offer Service. If an offer is accepted, the entire accepted offer
amount plus a 5% transaction fee will be charged all at once on the
credit card you used to make the Certified Offer. No monthly
payments are accepted.
What if my credit limit on my Partner account doesn't have enough available credit?
You can either login to your Partner Portal and make a credit card payment or send Network Solutions® a wire transfer or check payment to be posted to your account for the entire offer amount or for the amount needed that is not covered by your available credit.
You can also email businessaccount@web.com to request a review on your account for a possible credit limit increase. If an offer is accepted, the entire accepted offer amount plus a 5% transaction fee will be charged all at once to your Partner account.
No monthly payments are accepted.
After the offer is
accepted, can I transfer the domain to another Registrar?
Because Network Solutions must be able to facilitate the transfer of the domain name as part of the Certified Offer Service,
Network Solutions will transfer the domain name into the account you had created or logged into when you had submitted the order.
Transfers may not be permitted for a period of 60 days following the completed transaction process.
Can you transfer the
domain into an account I already have with Network Solutions?
Yes. When an offer is accepted and funds have been charged on your credit card the domain name will be moved to the Network Solutions
account you had created or logged into when you had submitted the order. You may move the name to another account at this time.
What if the Seller does not respond by the Offer Expires date?
If the Seller does not respond to the offer within the specified time
frame, the offer will expire. In the event the Seller contacts us after the expiration date, Network Solutions will contact
you on behalf of the Seller to reopen the offer. You can then decide whether or not to reopen the offer.
Do I have to pay anything to Network
Solutions to sell my domain name?
No. After the offer is accepted, payment is secured, and the
domain name has been successfully transferred to an account within
Network Solutions, you will be paid by Network Solutions for the
entire accepted offer amount, with no seller fees or commissions.
How do I check on the
status of an offer I made to the Buyer?
You will be notified via Email if the Buyer accepted or rejected
your proposed minimum acceptable price, or if there is no response at the end of 10 days.
Why do I have to remove WHOIS privacy
service?
If you have registered the domain name using any type of WHOIS
privacy service, your contact information listed in
WHOIS may be not viewable in WHOIS or may be listed differently than
your personal information. It is important to remove the WHOIS
privacy service so that Network Solutions can issue funds payable to
the correct person or organization and mail the check to the correct
address. Once an offer has been accepted, the Seller has 3 business
days to remove any WHOIS privacy service and to update any incorrect
domain name registrant information.
Where do you send my
money and when will I get the check?
After the Buyer's funds have been received and the domain name is
successfully transferred into the Buyer's account, Network Solutions
will issue a check payable to the domain name registrant and mail
the check to the address listed in
WHOIS at the time of the sale. It may take up to three weeks for
the Seller to receive the check. It is important to remove any WHOIS
privacy service on the domain name and update the registrant's
contact information so that the check is issued and sent to the
correct person or organization.
What if I want payment made to someone other than the domain name
registrant listed in WHOIS?
For security purposes we can only issue a check to the domain
name registrant listed in WHOIS. This is for the Seller's and the Buyer's protection.
What if my contact
information in WHOIS was incorrect at the time of sale?
After an offer has been accepted you have 3 business days after the
date of sale to update your WHOIS information and remove any WHOIS
privacy service on the domain name.
Can I receive my money by wire transfer or
other method?
The only payment method is by check.
What if I was not able to respond to the email by the Offer Expires date?
You may respond after the expiration date for a short period of time. Network Solutions will let the Buyer know that you have asked the Buyer to reopen the offer. Click on the link in the offer email after the sentence--"If the offer has already expired without any action on your part, you may be able to request that the Buyer reopen it." You will be notified within 10 days if the Buyer agrees to reopen the offer.
DOMAIN NAME TRANSFER QUESTIONS
How does the transfer process work?
Domains acquired through the Certified Offer Service follow the same transfer process used for any other domain name; however,
in addition to the normal transfer process,Sellers must remove any WHOIS privacy service on the domain so that checks can be
issued and sent to the correct individuals.
How does the free transfer and additional year work?
As part of the Certified Offer Service transfer process, the
domain name transfer is free. The existing domain name registration
term on the domain will transfer to you and 1 free year is added to
the end of the registration term so long as it does not exceed 10
years.
What is the transfer process for the buyer?
After an offer is accepted and the funds have been received from the buyer, the process for transferring the domain name to the buyer will begin.
Once the transfer is completed the domain name will be moved into the account you had created or logged into when you had submitted the order.
The transfer process usually takes up to 14 days after the offer has been accepted.
Seller's Domain Name is Registered with Network Solutions
Seller's Domain Name is Registered with Another Registrar
- So that the funds can be sent to the appropriate individual or organization, the Seller has 3 business days after date of sale to remove any type of WHOIS privacy service on the domain name.
- The domain name registration must be in a currently paid status and not have any other transfer restrictions on it. The Seller must remove any features that would prevent the transfer of the domain name such as domain lock.
- The Seller should ensure the WHOIS information for the domain name is up to date. The Seller has 3 business days after the date of sale to update the WHOIS information.
- The Seller should also remove any features that prevent the transfer of the domain name, such as a domain lock feature.
- In order to protect the identity of the Buyer and until a Network Solutions account can be established for the Buyer, Network Solutions will initiate transfer of the domain name into an account at Network Solutions in the Seller's name. A transfer request email is sent to the Seller. The Seller must approve the domain name transfer authorization email that lists the Seller as the Registrant and lists Network Solutions as the Registrar.
- For domains ending in .biz, .us, .info, .org extensions, Network Solutions will contact the Seller who will need to complete a form to transfer these types of domains.
What if the domain name transfer is not successful?
Network Solutions monitors the domain name transfer process;
however, domain name transfers can fail for a variety of
reasons. If the domain name is not successfully transferred into
the Buyer's Network Solutions account, then we will
automatically refund and credit the Buyer's credit card or Partner account for the
accepted offer amount and 5% transaction fee. It may take up to
4-7 weeks for a credit to appear on the Buyer's credit card or Partner account.
More Transfer Questions
To learn more about the transfer process visit our Transfer FAQS
Transfers from another Network Solutions account
Transfers from another Registrar